The aim of this policy is to explain:   

• Why we collect personal information   

• What information we collect   
• When we collect your information  
• How we use your information   
• How we store your information   
• How and when we share your information with others   

• How you can access and update your information   
• How you can change or stop us communicating with you  

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.   

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”  

We collect Device Information using the following technologies:  

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  
•  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.  
•  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.  

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information”.  

We also collect information through third parties, who are other organisations that we collect information from. Some examples are:  

• Social media sites like Facebook, Twitter and LinkedIn, if you have given permission to share this with us  
• Partner organisations who have enlisted us to deliver a service  
• Recruitment websites  
• We use HubSpot to report on and manage website activity This service uses cookies for tracking activity across our site. You can view the privacy policy of this service provider at https://legal.hubspot.com/privacy-policy. 

We only ever collect information from third parties if you have given them your permission and in line with their privacy policies.  

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and any information that may be used to identify you. This could be your name, postal and email addresses, telephone number, workplace, work address, work email address and work telephone number.  

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:  

• Communicate with you  
• Screen our orders for potential risk or fraud  
• Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.  

We will use your Personal Information to do things like:  

• Providing you with information or services you have requested  
• Contacting you while you are taking part in one of our programmes, courses and/or workshops  
• Keeping a record of communications between us  
• Responding to your feedback and queries  
• For evaluation and reporting purposes of our programmes 

• Informing research that looks at the interests, behaviours and demographics of the people who interact with us, to help us offer you better communications and information  

Under the EU General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:  

• Your consent. You are able to remove your consent at any time. You can do this by contacting info@humanedge.org.uk 
• We have a contractual obligation.  
• We have a legal obligation.  

• We have a vital interest.  
• We need it to perform a public task.  
• We have a legitimate interest.  

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).  

We will share your basic information with contractors and in some cases, partners who are involved in the delivery of the programme you are participating in. We carefully choose our contractors and partners to make sure that they handle your information to the same standards that we have set out here. When we share your data, we share only the information needed to perform their specific services.  

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout  

We may also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.    

You can opt out of targeted advertising by:  

• FACEBOOK – https://www.facebook.com/settings/?tab=ads  

• GOOGLE – https://www.google.com/settings/ads/anonymous  
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads  

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/   

We will never sell or rent your personal information to another organisation. We will not share your information with others for use in their marketing. We will only ever share your data in other circumstances if we have your explicit or informed consent.

After you place an order on our website you will need to make payment for the products or services you have ordered. In order to process your payment, we use Stripe which is a secure third-party payment processor.  

Your payment will be processed by Stripe, who will collect, use and process your information, including payment information, in accordance with their privacy policies.  

You can access their privacy policy via the following link: https://stripe.com/gb/privacy   

Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.  

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.  

Your information is stored in files and databases in cloud storage, including HubSpot that is our primary Data Processor – You can read a copy of the HubSpot Data Processing Agreement here. We make sure that we have the right technical and multiple authentication controls in place to protect your personal information. We ensure that your information is only accessible to appropriately trained staff and contractors.  

Some of our suppliers operate outside the European Economic Area (EEA). Although they may not be subject to UK data protections laws, we take all reasonable steps to ensure that they hold your personal information in accordance with UK data protection law.  

We will keep your information for as long as is necessary for the purpose for which it was collected. At the end of that period, your data will either be deleted completely or anonymised, for example through aggregation with other data so that it can be used in a non-identifiable way for statistical analysis, business planning and impact communication.

Under UK data protection law, you have rights over the personal information we hold on you. These are:  

• The right to be informed  
• The right of access  
• The right to rectification  
• The right to erasure  
• The right to restrict processing  

• The right to data portability  
• The right to object  
• Rights in relation to automated decision making and profiling.  

You can find summaries of what these rights mean on the ICO website.  

If you would like to exercise this right, please email us at info@humanedge.org.uk. Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.   

You can choose how and if we communicate with you. You can change how we communicate with you or the details that we have for you by contacting our communications team.  

• Email: info@humanedge.org.uk 

You have the right to ask us to stop using your personal information at any time and if we don’t need it for the purpose why you provided it to us, we will do so.  

If you want to stop receiving email updates from us, click the ‘unsubscribe’ link which is at the bottom of any of our email updates. We’ll be sorry to see you go, but it is important that you have this choice.  

You have the right to ask for a copy of the information we hold about you. To do this, please send us a letter telling us what information you want to see which includes proof of your identity to:    

The Human Edge Group Ltd.  
1 The Sanctuary  
Westminster  
London  
SW1P 3JT  
United Kingdom  

We reserve the right to charge a small admin fee in line with ICO guidance.  

Cookies are small pieces of data sent to your computer when you visit the The Human Edge website. They help us to collect information about you. Cookies are stored in the cookie directory of your hard drive, and do not necessarily expire at the end of your session. Session cookies are automatically deleted when you close your browser.  

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used, the length of time you have spent on our web pages and the journey you have taken through our website. This helps us to analyse data about our web page traffic and improve our website in order to tailor it to our customer needs.  

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

You can choose to accept or decline cookies. 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@humanedge.org.uk or by mail using the details provided here:  

1 The Sanctuary,  

London, ENG,  

SW1P 3JT,  

United Kingdom